Nissan's 2016 electric car bringing faulty telematics system in Europe

The Nissan LEAF family hatchback has all the attributes of a family car being spacious, practical and competitively priced in its segment.

Using the 2011 Carwings telematics system, 2015’s Nissan LEAF did not provide owner control via the online portal and dedicated smartphone apps as promised, many users finding it unreliable and inaccurate.

For solving this problem, the Carwings was replaced in 2016 with NissanConnect EV promising accuracy and reliability by providing additional functions such as real-time charging station availability, improved route planning, and connectivity with third-party services. However, not long after the 2016’s Nissan LEAF launch, Nissan suspended all European deliveries of 2016 LEAF due to faulty telematics system. The newly replaced NissanConnect EV system keeps unexpectedly rebooting itself. This means that the user is not able to check, among others, their car’s state of charge.

The delay is resulting in Nissan losing sales and customer's trust due to lack of communication.  

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